Management of Quality Assurance
- ISBN 978-623-8141-05-0
- Versi Indonesia
- e-ISBN 978-623-8141-06-7 (PDF)
- Penulis Nur Rohmah Andi Prasetiawan Kristin Anita Indriyani
- Penerbit PIP Semarang
- Tahun Terbit 2022
- Jumlah Halaman 100 Halaman
- Ukuran Buku 18 x 25cm
- Ketersediaan Tersedia
Rp.71.000
Quality is a relative measure of the material. Defining quality in material terms is so general that it offers no operational meaning. Operationally, the quality of a product or service is something to meet or exceed the customer expectations. Substantively, quality is a customer satisfaction. Customer expectations can be explained through quality attributes or things often referred to as quality dimensions. Therefore, the quality of a product or service is something to meet or exceed customer expectations in the eight dimensions of quality.
