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Management of Quality Assurance
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Management of Quality Assurance

Penulis

Nur Rohmah, Andi Prasetiawan

Daftar Penulis (3)

Penerbit

PIP Semarang

ISBN

978-623-8141-05-0

e-ISBN

978-623-8141-06-7

Tahun Terbit

2022

Bahasa

English

Dilihat

7,471 kali

Ditambahkan

30 May 2026

Kategori

Lainnya TALK TALK (Eng)

Sinopsis

Quality is a relative measure of the material. Defining quality in material terms is so general that it offers no operational meaning. Operationally, the quality of a product or service is something to meet or exceed the customer expectations. Substantively, quality is a customer satisfaction. Customer expectations can be explained through quality attributes or things often referred to as quality dimensions. Therefore, the quality of a product or service is something to meet or exceed customer expectations in the eight dimensions of quality.

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